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Terms and ConditionsOnesSpine Terms & Conditions logo - Devon and Cornwall Spine Clinic

By browsing this website ( you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy. The term ‘OneSpine’, ‘us’, ‘we’ or ‘our’ refers to the owner  OneSpine Ltd of the website whose office is registered to 5 Beauley Road, Southville, Bristol, BS3 1PX. OneSpine is a Registered Trademark (UK00003179754) of OneSpine Ltd. The term ‘you’ refers to the user or viewer of content published on The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, views, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Links to other websites are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our express permission.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

The medical personnel included on are independent practitioners and we accept no responsibility or liability for any claim, negligence, misadventure, dispute, harm or otherwise arising from any interaction or treatment provided. Those personnel included can be removed at the discretion of OneSpine without prior consent or notice and have no right or claim to ownership or intellectual property herein. 

Data Protection:

OneSpine Ltd understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of all our patients and will only collect and use personal data in ways that are described below and ways consistent with our obligations to you and your rights under the law.

All personnel working in association with OneSpine Ltd are compliant with the requirements of GDPR (General Data Protection Regulation). Each individual practicing Consultant is individually responsible to maintain compliance and active registration with the Information Commisioners Office as a Data Controller. 

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is therefore any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Your rights:

Under the GDPR, you have the following rights, which OneSpine and affiliates will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Information should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.

b) The right to access the personal data we hold about you.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. 

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. 

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a specific purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we use it with your consent or for the performance of a service, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

Data collected:

We may collect some or all the following personal data (this may vary according to your relationship with us):


•Date of birth


•Marital status


•Email address

•Telephone number

•Healthcare insurance provider or source of funding

•Job title


•Detailed medical history

•Information held by other medical or healthcare individuals or organisations

•Next of kin information

Your personal data may also be obtained from the following third parties:


•Hospitals/clinics that we offer our services from

•Your insurance provider/payer

•Our external marketing agents e.g. Google etc.

•Private and self-funded patients

Sharing Data:

We may sometimes contract with third parties to supply specific services to you on our behalf. These may include data storage/transfer, payment processing, communication, delivery, and marketing. In some cases, those third parties may require access to some or all your personal data that we hold. we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

OneSpine Contact Us

Please note: we cannot offer specific medical advice by email, as per GMC guidelines.
0800 9101551